FM SOLPRO LLC

Emergency Request

Avetta certified · Multi-state · 15+ trades · 22/7 response

Your technical Questions about FM solpro, Answered

  • FM SolPro covers HVAC, plumbing, and electrical as core trades, along with general repairs, exterior maintenance, and more. Our technician network spans 48 states, so we can deploy qualified tradespeople to your locations wherever they are. If a job requires a specialty trade outside our network, we'll tell you upfront and coordinate accordingly.

  • FM SolPro handles emergency repairs 22 hours a day, 7 days a week. Emergencies don't follow business hours and neither do we. Our dispatch team is available around the clock and we maintain a technician network across 48 states specifically so we can respond quickly, wherever your location is. When something breaks at 11pm on a Friday, you shouldn't have to wait until Monday. With this in mind, we are not here to overpromise and underdeliver. If it can't be done at superhero speed, we promise it can be at human capacity.

  • A facility maintenance contract with FM SolPro typically includes a preventive maintenance schedule, reactive repair coverage, work order management, and full documentation on every job. The exact scope depends on what you need — we build around your portfolio, not a one-size-fits-all package. We cover HVAC, plumbing, electrical, exterior maintenance, and general repairs, and we'll scope the contract around your facilities specifically.

  • That's exactly what we're built for. FM SolPro manages maintenance for clients with portfolios ranging from a handful of locations to hundreds — under a single contract, with a single point of contact. You get consistent service standards, unified reporting, and one relationship to manage instead of many.

  • FM SolPro covers 48 states, excluding Hawaii and Puerto Rico. Our technician network is built to support clients with locations across the country — whether you're operating in Texas, New York, California, or anywhere in between, we can get qualified tradespeople on site

  • FM SolPro ensures consistent service quality across locations through standardized work order processes, documentation requirements on every job, and centralized oversight. Every technician follows the same process — from dispatch to completion to sign-off — so the quality of work doesn't vary by location or market. You get the same standard in Houston as you do in Denver.

  • FM SolPro can manage locations across multiple states under one contract. Multi-state portfolio management is our core offering. One contract, one contact, 48-state coverage. We handle the coordination — dispatch, documentation, reporting — so your operations team doesn't have to.

Your personal Questions about FM solpro, Answered

  • Working with FM SolPro is personal and professional — and we move between the two easily. You'll have a dedicated point of contact who knows your account, and you'll hear from leadership when it matters. We communicate fast because the work often demands it, but we never let the pace of a job make us forget that there's a person on the other end of every conversation. Our clients feel heard. That's not a coincidence — it's something we're intentional about in practice.

  • FM SolPro was founded in November 2022. We'll be straight with you — our early years came with real growing pains. Outdated processes, old habits, and the kind of mistakes that companies make when they're building faster than they're organizing. We didn't get to start with a clean slate. New leadership stepped in specifically to fix that — new management, new systems, a fresh approach to how we operate and how we treat the people we work with. We're not pretending those early years didn't happen. We're just not letting them define where we're going.

  • FM SolPro has undergone significant changes since 2022, the biggest of which has been in leadership in 2026. Jadd T. stepped in as CEO, Alain A. as President, and Jaclyn F. as our Senior Business Developer — bringing a sharper focus on accountability, communication, and the kind of clients we actually want to grow with. We've expanded our coverage and are actively moving into markets where commercial development is accelerating and FM demand is real. We've also been intentional about the type of client relationships we pursue — shifting away from the old-school "do the impossible" mentality and toward clients who understand that in an era moving faster than ever and simultaneously more impersonal with automation, the human connection is what holds everything together.

  • Clients working with FM SolPro can expect to feel heard, not managed. We're a company that will tell you when we're wrong, communicate when something isn't going as planned, and work through it with you. Early on, we learned the hard way what overpromising and underdelivering does to a relationship. We chose to learn from that instead of repeat it — and that meant committing to quality over volume. Whether you've been with us since the beginning or you just signed on, nothing changes in how we show up for you. That consistency is mutual, and we expect it to go both ways.

  • At FM SolPro, you talk to a real person who knows your account — not a ticketing system, not a support team cycling through names. You'll have a dedicated contact from day one — and when something needs to escalate, our leadership is reachable. That's one of the genuine advantages of working with a company our size: when a decision needs to be made, the people who can make it are in the room. We don't hide behind process when there's a problem that needs solving. Please refer to the "Our Team" section for the names and roles behind the magic of FM SolPro.

  • FM SolPro offers national reach without losing the personal touch — and that's what separates us from larger FM companies. Big FM companies can cover the geography, but they struggle to give you a contact who actually knows your portfolio, let alone leadership that picks up the phone when something goes sideways. FM SolPro operates across 48 states with a full technician network, but we're run by a team that knows our clients by name and treats every account like it matters. We're not chasing volume. We're building relationships with companies who value consistency, honesty, and a partner that shows up the same way whether it's your first work order or your five hundredth.

Your
Industry Specific Questions about Facility Maintenance, Answered

  • Facility maintenance is the ongoing work that keeps a commercial building operational — HVAC, plumbing, electrical, exterior upkeep, and everything in between. It covers both scheduled maintenance to prevent problems and reactive repairs when something breaks. If your building runs smoothly and your team never has to think about it, that's facility maintenance working the way it should.

  • Property managers typically need HVAC servicing, plumbing maintenance and repairs, electrical work, exterior and common area upkeep, and reliable emergency response for tenant issues. The biggest need is usually speed — tenant complaints need fast resolution, and deferred maintenance turns into expensive problems quickly. FM SolPro works with property managers to build programs that keep properties in top condition and tenants satisfied.

  • Facility maintenance costs vary depending on the size of your portfolio, the trades you need covered, and how much preventive vs. reactive maintenance you're running. What FM SolPro can tell you is that a well-managed FM program almost always costs less than handling maintenance in-house or through multiple vendors — because there's less downtime, fewer emergency costs, and no overhead from managing your own maintenance staff. Contact us for a quote built around your specific locations and needs.

  • Most FM contracts use a combination of structures. Preventive maintenance is typically priced on a flat monthly or annual fee based on your scheduled services. Reactive and emergency repairs are usually billed per work order. At FM SolPro we work with you to build a pricing structure that matches how your facilities actually operate — not a model that only benefits us.

  • A single-vendor FM program means one company handles all your facility maintenance — across every location and every trade. Instead of managing five different vendors for HVAC, electrical, plumbing, landscaping, and general repairs, you have one contract, one contact, and one invoice. If you manage more than one location or deal with multiple trades, it's almost always the right call. It reduces coordination time, eliminates gaps in coverage, and gives you consistent service standards everywhere.

  • When choosing a facility maintenance company, look for coverage, responsiveness, and transparency. Can they cover all your locations? Do they have technicians in the trades you actually need? Do they document their work and give you visibility into what's being done? A good FM partner doesn't just fix things — they give you a clear picture of your facilities at all times. Ask for references, check their response time commitments, and make sure they carry adequate insurance.

  • Hard FM covers the physical systems that make a building function — HVAC, electrical, plumbing, structural components. Soft FM covers services that support operations — things like landscaping, cleaning, and pest control. FM SolPro specializes in hard FM, with a technician network built around the trades that keep your facilities running day to day.

  • Preventive maintenance is scheduled — inspections, servicing, and upkeep done on a regular basis to catch issues before they become failures. Corrective maintenance is reactive — repairs that happen after something breaks or stops working. A good FM partner handles both, and the goal is always to do more of the first so you need less of the second.

  • The math rarely works in favor of in-house facility maintenance. Building an internal maintenance team means payroll, benefits, training, insurance, and still not having every trade covered. Outsourcing to an FM company like FM SolPro gives you access to a full range of qualified tradespeople, 24/7 availability, and a single point of accountability — typically at a lower cost than managing it yourself.

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